Be a Double Bagger™

Winner or loser? Make your choice

At TMI we use the term 'double bagger' for someone who makes a special effort to achieve good performance and good relationships. Psychologists use the term "winners" about these people. Whether you feel like a winner or a loser is determined by your self-respect, which is greatly influenced by the recognition and appreciation for your work as perceived by you. On this program, you will learn how to become better at giving and receiving recognition. This starts a domino effect that will give you and those around you a richer life.


Target audience

Frontline customer-facing staff working in the service industry.

High spots

Who will benefit from attending

  • Business managers who will learn from inspiring their staff.
  • Business managers and staff who will learn to work better together in a team.
  • Parents who wish to give their children the best circumstances in life.
  • Partners who wish to enjoy life and get the best out of their relationship.
  • Everybody who is interested in their own, others', the team's and the organization’s development.

Program overview

  • Rationality and emotions – where are the greatest problems and which ones are the easiest to solve?
  • Single or double bagger attitude – your personal 'job description'.
  • Do you choose to be a winner or a loser?
  • Sources of self-respect.
  • OK behaviors and NOT-OK behaviors.
  • How to bring out the best in yourself and in others.
  • Your toolbox – your personal development program.

Benefits for you personally

  • Discovering your strength to do what you want to do.
  • Unleashing new sources of energy to handle a heavy workload.
  • Making an impact by letting your winning attitude have it’s positive effects on those around you.
  • Making your life richer and enriching the lives of others that matter to you. 

Benefits for your team

  • Creating greater openness, trust and mutual respect.
  • Enhancing each-other's strengths, creating better co-operation.
  • Increasing a sense of togetherness, initiative and responsibility.
  • Becoming a stronger team that can meet increasing demands.

Benefits for your organization

With a winner attitude and a we-culture, it will be easier for your organization to:
  1. Attract and keep good people
  2. Become more adaptive and innovative
  3. Attract and keep profitable customers
  4. Meet your organizational goals

Course form


  • 1-day open or in-company customer service training workshop
  • Group size: 12-200
  • Participants receive a personal copy of the TMI book Be a Double Bagger – Bringing out the best in yourself and in others.