Client Success Story, Global financial services conglomerate, Malaysia


Building professional competencies

Our client is a global financial services company providing banking, investments, life insurance and retirement services, operating in more than 50 countries. TMI Malaysia was contracted by their Malaysia branch to help design and implement a coherent competency-based professional and managerial skills development program for the entire organization.

What was delivered:

TMI Malaysia customized a series of 1-day training programs based on identified key professional competencies. These modules span the subject areas of:
  • Negotiation techniques
  • Communication and presentation skills
  • Stress management and work/life balance
  • Emotional Intelligence
  • Root cause analysis.

What has been achieved:

  • Our client has not undertaken formal tracking measures beyond Level 1 training evaluations. TMI has performed at or above the agreed standard of 85% Net Promoter Score (i.e. positive recommendation of the course to others)
  • Our client has indicated that TMI is one of its top two training providers, and the best in terms of client management
  • As a result of the quality of the programs, and the trusting relationship that has built with the client,
  • TMI has been requested to tender on larger projects for the organization. TMI has been selected as the preferred partner for one of those projects – a service transformation initiative.