Client Success Story, Major international market and media information company, India

Developing leadership talent

Our client is a world-leading market and media information company with presence in over 100 countries, employing over 2,000 staff in India alone. A comprehensive internal survey identified gaps in leadership capabilities, as well as shortcomings in career development, performance management, performance-based compensation and managerial effectiveness.
In relation to a recent shift to a new business model called ‘Total Client Solutions’, they also identified development needs in relation to leadership styles, Emotional Intelligence and people management skills. A key focus was on enhancing managers’ and leaders’ awareness of Emotional Intelligence, and their competence in dealing with emotionally sensitive leadership situations. First they wanted to focus on developing leadership practices of top management, and so the Leadership Edge initiative was launched.

What was delivered:

  • A comprehensive pre- and post-assessment of leadership capability and practices using 360 degree leadership assessment and TMI’s Personal EQ Meter tool to assess Emotional Intelligence in the organization
  • A 3-stage Emotionally Intelligent Leadership development process based on a blend of workshops, intensive action learning projects in-between, and coaching support.


What has been achieved:

  • Marked improvements in specific individual leadership practices, as indicated by our 360 degree and Personal EQ Meter pre- and post assessments
  • An initially skeptical client turned into an enthusiastic advocate of leadership development and Emotional Intelligence
  • The initiative was named Asia-Pacific Regional Best Practice in the client organization