Personal Quality

Quality for Everyone

TMI’s quality concept has been internationally recognized as a major breakthrough in quality development. It adds a new crucial dimension to traditional quality thinking: the human side of quality. This program is your opportunity to learn about personal quality and how to develop it.
TMI’s Quality programs develop both the hard and soft aspects of all five kinds of quality. They offer concrete methods to develop the human side of quality in areas where quality is determined by the attitude and behavior of people. They make the quality concept acceptable and easy to understand for everybody in the organization, pointing out the individual employee's advantages from producing high quality. They help engage all employees in the quality process with both their hearts and their minds, making quality development a natural and integral part of the day-to-day life and future of the organization.

Target audience

Those in your organization who have a meaningful impact on the quality of your products and services – everyone. 

Key learning points & outcomes

Quality for everyone

TMI quality programs are relevant to everyone.
Top management can obtain help to develop total company quality, product and service quality and to inspire team leaders in their work of monitoring and developing team quality. Tools are available to compare performance and quality climate in all the teams of the organization.
Team leaders can get inspiration and concrete tools to map out and fulfill demands placed on the team and to commit everybody to the quality process and improve the quality climate in the team.
All employees can find inspiration and help to understand their own role in the quality process and develop personal quality and thus contribute to team quality and the quality of their own lives.
The TMI quality approach has gained international recognition and has been described by both the British Department of Trade and Industry, The European Organization for Quality (EOQ) and the European Foundation for Quality Management (EFQM) as a unique and important contribution to quality development globally.

Quality Gurus

The British Department of Trade and Industry (DTI) made a report on quality gurus in 1991. DTI defines a quality guru as someone whose concept and approach to quality have had a major impact on the way we think and act today. At the same time, quality gurus are charismatic individuals, personified incarnations of an approach. DTI named 9 quality gurus: 5 American, 3 Japanese and 1 European.
The 5 American ‘quality gurus’:
 Phillip B. Crosby,
W. Edwards Deming,
Armand V. Feigenbaum,
Joseph M. Juran,
Tom Peters
The 3 Japanese ‘quality gurus:
 Kaoru Ishikawa,
Shigeo Shingo,
Genichi Taguchi
The 1 European ‘quality guru’: 
Claus Moller, founder and chairman of TMI.

Course form

  • 2-day in-company training workshop.
  • Group size: 12-200
  • Participants receive a personal copy of the TMI workbook Personal Quality.