We’re not all alike. If we treat everyone alike, we will turn off those who have different needs, desires, and hopes. Instead, we can learn to treat people the way they want to be treated, speak to them in the way they are comfortable listening, to lead people in ways that make it comfortable for them to follow. It means taking the time to figure out the people around us, and then adjusting our behavior to make them more comfortable. It means using our knowledge and our tact to try to put others at ease. Each person has his or her own habits and his or her own way of looking at the world. Those recurring traits fall into fairly predictable patterns, known as behavioral styles or personal styles. Each of us sends signals about our personal style by the way we shake hands, how we react to stress, the way our office looks, how we make decisions, whether we’re crisp or chatty on the phone – and in many other ways. The skill is in learning to spot those signals, identify the other person’s style, then adjust our own behavior to lessen conflict.
Effective teams are made up of and value different types of individuals, and the most productive team in a firm will usually have a balance of individuals who reflect each behavioral style. According to management consultant Peter Drucker, leadership tasks require at least four different kinds of human beings: the thought person (Analytical), the action person (Driver), the front person (Expressive), and the people person (Amiable). Drucker also suggests that finding the strengths of all four types in one person is virtually impossible. Thus, a willingness to recognize and develop individuals with each style can enable a team to reflect the assets of all four styles in their collective performance.
Program overview
- The 4 Behavior Styles: The Driver, Expressive, Amiable and Analytical
- Reading the signs – identifying the preferred styles of those around you
- Interactions between the styles: potential traps and how to avoid them
- Behavioral styles and teamwork
- Team building and team formation
- Style management for team performance
- Putting your insights into practice