Course content
It is difficult to imagine how we could possibly get through a single day without negotiating, formally or informally, on a personal or a professional level. As professionals we negotiate with customers, suppliers, fellow workers and superiors. We negotiate prices, delivery times, salaries, sales and credit policies, just to name a few.
Effective negotiation skills are essential if you want to achieve your goals, define your terms, express your limitations or help others meet their needs. Your success depends very much on how competent you are in getting what you want or need without upsetting your relationships.
A unique feature of this program is that it addresses both the invisible psychological factors and the visible process – both equally important elements for win-win outcomes. It takes you from the invisible elements (emotions, styles, communication, power) to the process and gives you the opportunity to practice them altogether through simulated business negotiation situations.
This negotiation skills training provides you with the opportunity to develop the competencies and skills required for negotiating successfully and creating meaningful business relations. The program focuses on the invisible factors critical for success, and how you can lead the process and manage the negotiation stages effectively in order to reach the best possible agreement.
Program overview
The negotiation process
- Preparation is key
- Opening
- Main part
- Closing
- Post negotiations
The invisible elements
- Negotiation styles
- Handling emotions
- The role of communication
- Negotiating power
Course form
- 2-day open or in-company training workshop
- Group size: 12-15
Audience
This program is relevant to business professionals who regularly conduct negotiations, and either haven’t received suitable training in negotiation techniques, or would benefit from an insightful refresher.