Global healthcare company, Portugal – Moving closer

Our client is a research-focused global healthcare company, one of the key players in the pharmaceuticals industry. TMI Portugal had been working with the client for several years already when they were called upon to help turn around a sensitive organizational change initiative. Two previously separately operating divisions, Pharmaceuticals and Diagnostics, moved together under one roof in an open space arrangement. The move resulted in a clash of cultures with major conflict situations arising and work efficiency dropping.
 
What was delivered:
  • Focus group discussions, interviews and a Productivity Culture Survey were used to investigate the initial situation and understand specific issues
  • Bespoke workshops designed and facilitated to discuss and understand differing viewpoints, interests and expectations. A set of mutually agreed principles and processes for effective teamwork, communication and collaboration under the new setting was developed
  • Volunteering ‘change agents’ took responsibility for subsequent action plans to implement operational and procedural improvements
  • Personal and team productivity workshops based on TMI’s Time Manager for MS Outlook™ program
  • A Productivity Culture Survey was again used to measure and evaluate results at the conclusion of the initiative
 
What has been achieved:
  • Reported results included reduced levels of stress, improved work morale, better cross-functional communication, personal and team productivity