WE HELP YOU BRING OUT
THE BEST IN PEOPLE
Janelle Barlow – CEO, TMI United States
Qualifications
- Ph.D., University of California, Berkeley and two master’s degrees: Psychology and International Relations
- Licensed Marriage and Family Therapist, California
- Certified Speaking Professional, National Speakers Association
- Co-author of several best-selling business books including: ‘A Complaint Is a Gift’, ‘Branded Customer Service’, ‘Smart Videoconferencing’ and ‘Emotional Value’
- Branded Customer Service Certified Consultant
- TMI International Lead Consultant and Master Facilitator
About Janelle
Janelle has worked for almost 30 years with organizations helping them design service strategies. Her passion for service began when she realized that simply delivering excellent service did little to impact customer loyalty. She understands that the critical link for building customer loyalty is created when a strong brand position is actually delivered by staff, especially when customers have complaints.
A prolific author and public speaker, Janelle is an excellent choice if your business wants to improve the customer service offering.
Janelles’s global focus means that she has worked extensively with a wide array of leading brands encompassing the financial services, casinos, airlines, hotels, business services, healthcare and telecommunications industries.
