Personal Guarantee™

Put your name to your work.

Personal Guarantee is an intensive program to help you create greater quality awareness in your organization. Personal Guarantee is an effective method to anticipate and prevent mistakes and win others’ trust. It means that the person who performs a task guarantees it’s quality, has checked their own work – and is not only proud to put their name TO it, but also ON it. Implementing Personal Guarantee can increase the quality of every detail in every activity performed in your organization.

Target audience

Everyone who performs value-adding activities in organizations.

High spots

Benefits from the program

After the program the participants will:
 
  • Develop a more conscious quality mind-set
  • Feel more conscious of, and personally responsible for quality
  • Make fewer mistakes
  • Avoid having to do things again
  • Prevent having to be checked by others
  • Prevent unnecessary criticism
  • Accomplish more
  • Take greater personal responsibility
  • Put their hearts and minds into the task
  • Put their name to the tasks they accomplish
  • Win other people's trust and respect
  • Strengthen their own self-esteem, and pride in the team and the organization they are a part of
  • Create a more trusting and caring work morale 

All employees are links in your quality chain. Now you can strengthen all the links.

The quality image of your organization is influenced by many factors. The most important factor of all is your staff. Many mistakes are never caught, but passed on and only ascertained when the customer reacts – either by complaining or choosing another supplier. The reason for this is that the staff have not learnt methods to check their own work. They easily become the weakest link in the quality chain. Personal Guarantee is a technique to strengthen all the links of all the tasks.
 

Who will benefit from attending?

TMI's Personal Guarantee focuses on the quality of the people whose performance is vital to either product or service quality. The best place to start quality development is to start with the individual's performance and attitude to quality. Staff who check the quality of their own work may well become the organization’s most valuable asset. That’s why all staff at all levels and with any area of responsibility will benefit greatly from this program.

Key learning points & outcomes

"To err is human".

This excuse is generally accepted. But it is also dangerous. The consequence is often a too relaxed attitude towards mistakes and defects. Suddenly errors are not a sign of inadequate performance, but part of human nature – which cannot be changed. This is dangerous. Anyone can make mistakes, but making them should not become the rule. It is more human to prevent errors. This is all to do with people.
 
Customers expect products and services without defects and mistakes. It is more human to meet their expectations than to disappoint them.
 
People function best in a winning culture. It is more human to avoid problems than to excuse them. It is more human to build up trust than to break it down.
 

An organization consists of individuals. Therefore, every guarantee is based on individuals.

If it is possible to reduce – or completely eliminate – errors, large sums can be saved. An error that reaches the customer is usually expensive to correct. But the greatest harm is not done to short-term finances. It is done to long-term trust.
 
Organizations work hard at quality controls, regulations and standards. This is appropriate because no one can judge quality unless there is a common basis for evaluation. But rules and standards won’t prevent errors. Only people will prevent errors – those individuals who perform the task.
 

Trust comes hard, yet goes easily.

Think of a brand – a specific organization, or product. Automatically, an association is triggered in your mind, either positive or negative. You either feel trust, or you do not feel trust. Why? Not because of the organization’s advertising. Advertising only creates trust if the product or service lives up to the promise. The question is whether you have good reason to trust the organization and their products, or not.
 
In order for customers to trust an organization, it’s products and services, it is necessary for the individual departments to supply a level of quality that lives up to customer expectations. Poor quality will mean that the customer may lose trust. When trust disappears, customers disappear. And trust disappears when errors grow larger, more frequent.
 
When everybody works in the same direction, with the same dedication to quality trust is built – inside with colleagues, and outside with customers. It is everybody’s responsibility to contribute actively to the quality process.
 

Considering the expense of finding and correcting errors, why not avoid them?

Obviously, zero errors is better than few errors. But how can errors be avoided? By moving the attention away from the products and services to those who make the mistakes: people. It is always people who make mistakes. A change in staff attitude goes a long way in eliminating mistakes.
 
Most mistakes by far are caused by lack of attention, or using the wrong work methods and process. What is the prevailing attitude amongst your staff? What methods do they use to prevent mistakes?

Course form

  • ½-1-day open or in-company training workshop.
  • Group size: 12-20
  • Participants receive a personal copy of the TMI workbook Personal Guarantee.