Reaching for the Stars™

Total quality in team performance

How to develop the special kind of quality performed in a team, which is crucial to the total quality of the organization? You will get practical tools to monitor and develop the quality of a team’s total performance as well as the quality climate of teams.

 

Target audience

Teams and entire organizations wishing to improve their quality standards.

Key learning points & outcomes

TMI’s Reaching for the Stars program is about that special kind of quality performed in a team, which is crucial to the total quality of the organization.

The manager and members of your team will get practical help to develop team quality and thus contribute to the success of the organization and the team, department, working unit or project group.
 
Team quality is one of the five kinds of quality: personal quality, team quality, product quality, service quality and company quality. Each of the five kinds of quality has two dimensions: a hard (concrete, technical) dimension and a soft (human, emotional) dimension.
 
On this program, you and your team will learn how to monitor and develop the quality of your team's total performance, so you can keep meeting the demands and expectations for top quality. You will also learn how to monitor and develop the relations, culture, and work climate in the team, so you can keep meeting team members' needs and expectations of a top quality workplace.

Course form

  • 1-day in-company training workshop.
  • Group size: 12-200
  • Participants receive a personal copy of the TMI workbook Reaching for the Stars.