Visit regularly to check out the latest on TMI, and get a healthy dose of inspiration to stimulate your thinking. Read about TMI consultants’ latest thinking and insights on business and leadership challenges of the contemporary organizations of our time.

Articles & Publications

• Branded Culture
  • The KL Hilton - Building the Brand Experience
  • How to maximize your investments in branding - Turn your employees on the brand
  • Brand Lip-Service Leadership - Just imagine if Mickey Mouse came to work in a bad mood one day!

• Service Essentials
  • Winning your customers over
  • Go the Extra Mile in Service Recovery – And create raving fans in the process

• Leadership Essentials
  • Are you a Gold Medal Leader? - Six Disciplines of Leadership Success
  • Turning Employees into Leaders and Entrepreneurs in their own jobs - A lesson from an extraordinary European company
• Performance Essentials
  • The Art of the Question - A simple way to improve relationships and reduce stress

Resources

• Branded Culture
  • Branded Customer Service
• Service Essentials
  • A Complaint is a Gift
  • Emotional Value
• Leadership Essentials
  • Leadership Development

• Performance Essentials
  • Smart Videoconferencing

Latest news