TMI, ever since its foundation in 1975 in Denmark, has gained respect and recognition in the international business arena.

2003 TMI was named a ‘B2B Superbrand’ as one of the strongest brands in its home, Denmark.

1990 the UK’s Department of Trade and Industry recognized Claus Møller, founder of TMI, as one of the nine ‘Quality Gurus’ in the world – and the only European on the list.

1988 TMI was rated ‘Europe’s leading company in training and education’ by the European Services Industries Forum (ESIF) in a report to the EC Commission.
TMI has an impressive track record of breaking new ground. Over the years, we have pioneered a number of concepts that have gained wide international recognition as major contributions to organizational knowledge and business practice.

2008 TMI introduced the ‘Mapping Your Service Recovery’ concept – offering an integrated framework and consulting process to establish systems and practices that help you learn you’re your customers and recover their loyalty when things go wrong.

2008 Also saw the introduction of the ‘Shaping a Customer Centric Culture’ consulting process – a new and powerful approach to shaping organizational culture in service organizations.

2005 TMI embraced the ‘Branded Customer Service’ concept developed by the Branded Customer Service Corporation. BCS provides a pathway to genuinely transform the customer experience to reinforce the brand at every customer interaction.

2003 TMI presented the ‘Emotionally Intelligent Leadership’ concept – a unique program for executives with the aim to assist them in developing and realizing their own leadership potential.

1999 TMI launched the ‘Heart Work’ concept that made TMI a major player in the corporate application of Emotional Intelligence (EQ).

1993 ‘A Complaint Is A Gift’ concept was introduced by TMI, which established an innovative approach in shaping complaint-friendly organizational cultures, and offered practical solutions for effective complaint handling. The book written on the subject was published in over a dozen languages and quickly became a business bestseller. Its fully revised edition was released in 2008.

1992 TMI introduced the ‘Employeeship’ concept – a management philosophy and consulting tool on how to shape a healthy and vibrant organizational culture that is characterized by mutual responsibility,
loyalty, initiative and trust.

1988 ‘The Human Side of Quality’ concept was developed for which TMI has received international recognition as one of the best contributions to quality development in the world.

1982 Another cornerstone of TMI’s success was laid down – the ‘Putting People First’ concept. An exceptional service management approach about achieving excellent service quality.

1975 TMI introduced the ‘Time Manager’ concept – a unique philosophy which was the first of its kind worldwide. It established a whole new body of knowledge on how to enhance personal effectiveness and organizational efficiency.