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TMI has gained international recognition for its “Human Side of
Quality” concept, which has been described by the British Department of Trade
and Industry and the European Organisation for Quality as one of the best
contributions to quality development in the world.
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As companies merge for the economy of scale and to cut costs,
financial services organisations are facing fierce competition. Additionally,
deregulation and globalisation of finance as well as new electronic
developments like e-commerce are keeping the financial services sector on their
toes.
Baycorp Advantage Limited
:
Baycorp Advantage is New Zealand and Australia’s leading provider of credit and receivables management services. Through 1999-2002 TMI worked with Baycorp to build the people management infrastructure and organisational culture to support its rapid growth, international expansion and strategic brand re-positioning.
ASB Bank of New Zealand
:
ASB BANK has a history of over 150 years of service to New Zealanders, and is proud to be one of the country's leading banks. They have always had their eyes fixed firmly on tomorrow and aim to be One Step Ahead with their product offerings and service.
Since 2001, TMI has provided a range of workshops and solutions to ASB around complaints management, people management and leadership.
Banco Hispano Americano
:
In September 1990, TMI Spain entered an agreement with Banco
Hispano Americano ...
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Governmental bodies are facing the challenge of higher service
demands, a limited budget, shortage of human capital and technological
expertise.
EU Commission
:
In 1988, the (then) Commission of the EC (EEC and later EU) and TMI
introduced ...
Piraeus Port Authority (OLP)
:
The Energy Meter program was implemented for a sample of 400 employees representing all 12 divisions of the port authority and was conducted during April 2003.
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Southern Cross Health Care
:
In late 2001 Southern Cross faced a potential customer crisis over a problematic technology implementation, plus a major insurance premium restructure. TMI worked with Southern Cross...
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Microsoft Hellas
:
Time manager philosophy in MS outlook
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Hellenic Textile
:
Training program focused on 2 levels: 1) Personal quality culture, 2) Internal customer culture.
The program was attended by 220 employees and was conducted during Sept / Dec 1994 period.
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Egnatia Odos S.A.
:
Three different training programs were implemented covering over 250 people during the period 2000-2001.
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The retail sector continues to undergo enormous change, creating an
abundance of challenges and opportunities. The growth of discount shops,
e-commerce and relative market saturation have led to a growing number of local
acquisitions and have challenged the traditional market leaders, leaving
retailers in an uncertain position.
VARDAS
:
1) Energy meter program for 100 employees and 2) Retail sales training academy
Safeway
:
TMI UK trained 8,500 Safeway (a major UK food retailer) managers
...
Expert
:
Energy Meter program was used to define: a) the level of commitment of franchise personnel and b) the penetration of the “Expert” name in the minds of employees.
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The field of telecommunications is facing an environment of rapid
change. New technological advances and new competitive situations have changed
their market almost beyond recognition if you compare it to just 10-15 years
ago.
Telecom New Zealand
:
21,000 Telecom employees had been through the PPF experience
...
Matav – Hungarian Telecom
:
The biggest tender ever announced in Hungary in Human Resource
training and consultancy ...
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In recent years, the Travel & Tourism industry has felt the
effect of numerous changes like airline deregulation, globalisation, new
technological advances and e-commerce – not to mention the effects of world
political and economic conflicts, instability and terrorism.
Sky City Entertainment Group
:
Since SKYCITY opened in February 1996 they have become one of New Zealand’s pre-eminent corporations, voted New Zealand’s Company of the Year in 2000. Since 2003, TMI has been assisting Sky City with customer service and complaints management initiatives...
Avis
:
The kick-off for TMI's Putting People First programmes for Avis
started in September 1987 ...
Air India
:
In 1995 Air India embarked on a series of seminars run by TMI for
their 10,000 employees ...
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