For the fifth consecutive year, ASB BANK was rated New Zealand's No.1 major bank in terms of customer satisfaction in the highly respected University of Auckland survey of residential bank customers. It was also rated No.1 business bank for the third consecutive year in the University's business banking customer survey. ASB was also rated as world’s best in the TMI 2001 Complaints Management research project spanning over 200 organisations in 14 countries.

TMI New Zealand is proud to have a strong working relationship with the ASB. As well as running a Complaint is a Gift workshops for all front-line managers, we have specifically developed a programme called “People and Performance” which is currently being delivered to all managers. This interactive two-day workshop builds upon ASB’s existing ledership and management training and focuses specifically upon managing poor performance. The learning is experiential with a range of case studies introduced and built on throughout the workshop.