Since SKYCITY opened in February 1996 they have become one of New Zealand’s pre-eminent corporations, voted New Zealand’s Company of the Year in 2000. They are the largest casino operator and leading provider in entertainment. With over 2,000 staff in their major Auckland operation alone, SKY City has also undertaken significant expansion across Australasia through a number of strategic investments.

Since 2003, TMI has been assisting Sky City with customer service and complaints management initiatives in order to support the brand proposition “Fun and Entertainment”.