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A Complaint is a Gift - Toolbox
Author: Claus Møller
A TMI tool to help you regain your unhappy customers' trust and
keep your customers.
Customer satisfaction is crucial to the
organisation's future. An important prerequisite for customer satisfaction is
effective handling of complaints.
This publication is a practical tool
for everyone with customer contact, and for those responsible for developing an
organisation's complaints policy.
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Personal Quality
Author: TMI
Personal Quality is the basis of all other types of quality. TMI's
quality concept focuses on the human side of quality. The bookcontains a large
number of concrete methods and exercises to help you develop your own personal
quality and to implement a highly effective quality development
programme.
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| Time Manager® Results Tool |
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