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A Complaint is a Gift - Toolbox
Author: Claus Møller
A TMI tool to help you regain your unhappy customers' trust and
keep your customers.
Customer satisfaction is crucial to the
organisation's future. An important prerequisite for customer satisfaction is
effective handling of complaints.
This publication is a practical tool
for everyone with customer contact, and for those responsible for developing an
organisation's complaints policy.
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Putting People First
Author: TMI
Both a tool and an inspiration for people who want to get more out
of their lives as service providers.The book includes lessons on: How you can
improve your ability to understand customer expectations. How you can improve
the service you provide to others. How to manage difficult situations. How to
use body language.
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| Time Manager® Results Tool |
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