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TMI has run many training and education sessions for
Folktandvården, the public dental care in Sweden in order for the staff of the
clinics to establish good patient relations and good internal relations and
thus increase the productivity of the clinics.
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Airways New Zealand was the world's first fully commercial air
navigation services company. It is New Zealand's most successful state-owned
company, and is internationally recognised as a world-leader for its commercial
performance, operational excellence, and leading-edge technological solutions.
In 2003 it won a key Services Exporter Award as recognition of its growth in
providing consulting services internationally. Airways New Zealand was also
recognised as one of the best three Air Navigation Services Providers in the
world at the 2003 World Air Transport Summit in Washington.
Since
2002, TMI has worked with Airways to implement a major cultural change in order
to build alignment to the long term strategic vision as a leading player in
global air navigation services.
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A TMI Employeeship process was held for Cityklinikerna, a
specialist clinic in Skaane, Sweden. The process was focused on communication
with patients and complaint handling. Before and immediately after the process,
a job satisfaction survey was conducted among the employees, the latest of
which showed vast improvement on a satisfaction level that was high to start
with.
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| TMI Case Studies / Case Studies |
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TMI has helped Compaq develop its human capital. Through TMI
courses/learning processes Compaq technicians have extended their role from
being purely problem solvers to embrace consultancy, teaching and sales, thus
securing customer loyalty.
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| TMI Case Studies / Case Studies |
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In the wake of an amalgamation, Haugen-Gruppen Denmark ran into a
number of challenges, both financial and HR-related. After an Energy Meter and
Employeeship process conducted by TMI, the company was successfully turned
around.
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| TMI Case Studies / Case Studies |
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After almost two decades of good earnings in the sixties and
seventies, SAS – Scandinavian Airlines System – was hit by recession. The oil
crisis starting in 1973 meant less travelling and skyrocketing fuel costs. The
fiscal year of 1978-79 had SAS in the red. By 1981 when Jan Carlzon was
appointed CEO, SAS had dived from peaceful moneymaking into operating at a
loss.
A change was needed. There were no costs left to be cut, service had
deteriorated due to the cuts already made, and the market was more competitive
than ever. On top of that, SAS had a reputation of not being punctual.
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| TMI Case Studies / Case Studies |
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| Läkargruppen, Örebro, Private Hospital |
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TMI has run a number of training and education sessions for
Läkargruppen in Örebro, a hospital, which is 91 percent owned by the private
investment company Bure and 9 percent by the community's health care. The focus
has been on improving communication with patients and increasing the service
level, among other things by reducing the time patients spend waiting to see
their doctor.
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| TMI Case Studies / Case Studies |
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| Specialist Clinic in Norway |
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Following a TMI Energy Meter survey which was positive, but showed
development potential, some major changes were made within the organisation.
The second survey showed tremendous improvement even after the clinic had
increased its turnover by 50%.
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| TMI Case Studies / Case Studies |
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After a two-phase TMI management training and another two-phase
training for all employees in the course of one year, the results speak for
themselves:
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Energy level increased by 4.8%
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Quality increased by 30.7%
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Productivity increased by 82.5%
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