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Archive

08/03/2004
The Human Side of Quality
In this interview, Claus Møller talks to South America’s no. 1 business magazine, Gestión, about his company TMI, about quality, education and bringing out the best in people.

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08/03/2004
Intelligence: Accept Criticism with Thanks
This interview with Claus Møller, featured in the Danish daily paper “Politiken” is focused on TMI’s recently launched emotional intelligence tests, which have among other things indentified the characteristics and behaviour patterns that make successful business managers, salespeople, etc. A feature common to successful managers is their ability to accept criticism as shown by surveys conducted by TMI.

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18/02/2004
Spotlight on Claus Møller
This interview, which was first published in May 2001 in Spotlight, the lead column of Emerald Now on the showcase Internet site of MCB University Press, and republished in the Leadership & Organisation Development Journal, Vol. 22, Nos. 7 and 8, 2001, is focused on the concept of Emotional Intelligence and Quality Management today. Claus Møller talks to editor Sarah Powell about his company, the concept of Emotional Intelligence, and the major challenges of quality management today.

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12/01/2003
Inside-out way to a cultural revolution
After the abolition of duty-free sales within Europe the future looked disastrous for BAA and its subsidiary World Duty Free. The answer was to make airport shopping so outstanding that buyers would continue to patronise the stores. Now two years later, WDF is an important and flourishing part of the group – with the help of TMI.

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