Coping with Information Overload
We are beset with more information today than ever before, but how
useful is it to us and what impact does it have on us? The problem is
overwhelming and it’s getting worse. This article is a gold mine of useful tips
and ideas for coping with the greatest challenge of our time: “Information
Overload”.
Each year more than 200,000 people from large and small
organisations all over the world attend TMI programmes to learn how to better
manage time, people and performance, to deliver exceptional service and quality
– and to manage culture change.
TMIKnowHow
18/02/2004
Author: Janelle Barlow
Looking Carefully at Trust
No company owns the brand position on "trust". Yet we all
acknowledge that trust is a requirement for genuine long-lasting relationships.
Businesses around the world talk about “long-term customer relationships”,
“customer loyalty” etc. – yet so few of them are ready to look at what is
required to put trust in that equation.
In this article, Janelle
Barlow discusses the importance of trust in a business relationship,
illustrating the issue with an example from her own experience.
26/01/2004
Author: Monica Sjönneby, Chief Consultant, TMI Development
Emotionally Intelligent Leadership
Studies have shown that a leader’s ability to manage own moods and
to influence the moods of others usually has a dramatic impact on business
results. Since leaders have such an important role in bringing out the best in
people, and since this has direct implications on the bottom-line results of
the organisation, it pays for corporations to invest in emotionally intelligent
leadership at all levels of the organisation.
European Culture Survey
TMI’s European Culture Survey showed some alarming results with
regard to the work ethic in European organisations. However, the low levels of
work ethics are a global problem as research from other geographical areas has
shown.
10/03/2004
Author: TMI
Coming soon: TMI Complaints Culture Survey
TMI Complaints Culture Survey is designed to take a "snapshot" of
your current culture to provide a benchmark and assist you in analysing
strengths and development areas in your service recovery systems and processes.
The survey measures the 10 factors that our international Consultancy has
identified to be the key influences on Business Retention. You will be able to
compare your organisation with others in your industry, both nationally and
internationally. Improving customer retention and building customer loyalty is
the soundest marketing investment you can make. Your participation is an
opportunity to see how your organisation rates in Service Recovery and allows
you then to make a more informed decision about what next steps to take.
