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Coping with Information Overload
We are beset with more information today than ever before, but how useful is it to us and what impact does it have on us? The problem is overwhelming and it’s getting worse. This article is a gold mine of useful tips and ideas for coping with the greatest challenge of our time: “Information Overload”.
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Did you know?
Claus Møller, the founder of TMI, has been designated one of nine global “Quality Gurus” by the British Department of Trade and Industry. He is the only European in this distinguished company, joining 5 Americans and 3 Japanese.
In-depth Research
TMI continues to set standards for research into customer complaints, customer satisfaction, cultural differences in the field of Emotional Intelligence, as well as many others.

Here you will be able to find out more about these large scale research projects and how you can get involved.
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10/03/2004  Author: TMI
Coming soon: TMI Complaints Culture Survey
TMI Complaints Culture Survey is designed to take a "snapshot" of your current culture to provide a benchmark and assist you in analysing strengths and development areas in your service recovery systems and processes. The survey measures the 10 factors that our international Consultancy has identified to be the key influences on Business Retention. You will be able to compare your organisation with others in your industry, both nationally and internationally. Improving customer retention and building customer loyalty is the soundest marketing investment you can make. Your participation is an opportunity to see how your organisation rates in Service Recovery and allows you then to make a more informed decision about what next steps to take.

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