18/02/2004  Author: Janelle Barlow
Looking Carefully at Trust
No company owns the brand position on "trust". Yet we all acknowledge that trust is a requirement for genuine long-lasting relationships. Businesses around the world talk about “long-term customer relationships”, “customer loyalty” etc. – yet so few of them are ready to look at what is required to put trust in that equation.

In this article, Janelle Barlow discusses the importance of trust in a business relationship, illustrating the issue with an example from her own experience.

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26/01/2004  Author: Monica Sjönneby, Chief Consultant, TMI Development
Emotionally Intelligent Leadership
Studies have shown that a leader’s ability to manage own moods and to influence the moods of others usually has a dramatic impact on business results. Since leaders have such an important role in bringing out the best in people, and since this has direct implications on the bottom-line results of the organisation, it pays for corporations to invest in emotionally intelligent leadership at all levels of the organisation.

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30/10/2003  Author: Joan Bogner
Emotionally Intelligent Employees Create Better Results
While the business community was previously focused on customers and customer loyalty as the key to success, one of the most important focus points for many organisations today is personnel turnover. The ability to create bottom-line results is closely related to the ability to achieve the right balance between employee attraction, development and retention.

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30/10/2003  Author: Poul-Erik Almsøe
Effective Training Programmes – A Question of Contents or Approach?
Courses and training activities create both inspiration and enthusiasm. So why is it that the desired behaviour change often fails to appear? And why are there often light years between idea and action? Poul-Erik Almsøe provides the answer in this article and gives some constructive advice on making the training process truly effective.

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30/10/2003  Author: Claus Møller
It is not enough to bring your Brain to Work. Bring your Heart too!
In the past, organisations have competed for customers and market share. Today – and even more so in the future – they will be competing for the best employees. In this article, Claus Møller argues that being able to attract, employ and retain the right people is the biggest predictor of corporate excellence.

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30/10/2003  Author: Claus Møller
Managers can – and should learn how to manage
Management is a skill that should be acquired by everyone who relates to other people. The very idea of letting a pilot fly an aircraft without a pilot’s certificate seems ludicrous. Nevertheless, managers are given the task of leading other people even if they do not have any management training. The prerequisite for achieving good results is not just professional skilfulness, professional business excellence, but also general business excellence.

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30/10/2003  Author: Janelle Barlow
Coping with Information Overload
We are beset with more information today than ever before, but how useful is it to us and what impact does it have on us? The problem is overwhelming and it’s getting worse. This article is a gold mine of useful tips and ideas for coping with the greatest challenge of our time: “Information Overload”.

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30/10/2003  Author: Claus Møller
Personal Quality and Ethics are Closely Connected
People’s personal quality is closely associated with their ethics. Your self-esteem is increased every time your words, your attitude and your actions are in compliance with what you know deep down to be right. Claus Møller’s advice is simple: Be loyal to the people in your life. Make sure they can depend on you, rely on you and trust you implicitly.

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30/10/2003  Author: Thomas Møller
When the King Fights the Crown Prince
On Management and Generation X. Generation X, now in their twenties and thirties, make different demands on business managers than previous generations. For one thing, they expect to be far more involved in the decision-making process.
This is a topic that managers will relate to, says Thomas Møller in this article. It fascinates them because they recognise themselves in the problems.

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