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TMI was named as a B2B Superbrand in Denmark in 2003.
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18/02/2004
Looking Carefully at Trust
No company owns the brand position on "trust". Yet we all
acknowledge that trust is a requirement for genuine long-lasting relationships.
Businesses around the world talk about “long-term customer relationships”,
“customer loyalty” etc. – yet so few of them are ready to look at what is
required to put trust in that equation.
In this article, Janelle
Barlow discusses the importance of trust in a business relationship,
illustrating the issue with an example from her own experience.
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26/01/2004
Emotionally Intelligent Leadership
Studies have shown that a leader’s ability to manage own moods and
to influence the moods of others usually has a dramatic impact on business
results. Since leaders have such an important role in bringing out the best in
people, and since this has direct implications on the bottom-line results of
the organisation, it pays for corporations to invest in emotionally intelligent
leadership at all levels of the organisation.
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