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All TMI learning programmes are supported by complete documentation
in the form of leading-edge management books and publications.
Each
TMI book offers practical insights and techniques which you can put into
immediate practice to gain extraordinary results. Most are available
exclusively from TMI and all go hand in hand with our consultancy and training
services.
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Reaching for the Stars
Author: TMI
This publication is about team quality which is vital to the total
quality of the organisation. It contains tools to monitor and develop the
quality of a team's total performance as well as the quality climate of
teams.This book is for top managers, team managers, and employees in both the
private and the public sectors.
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Emotional Value - Creating Strong Bonds with your Customers
Author: Janelle Barlow and Dianna Maul
This essential guide shows how organisations can leapfrog their
competitors by learning how to add emotional value - the economic value of
customers' feelings when they positively experience products and services - to
their customers' experiences.
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Personal Organisation
Author: TMI
This is a practical workbook filled with techniques, instructions,
check-lists, and inspiration which can help you cut down on stress and make it
easier to produce quality results in all areas of your life.
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Time Manager® for MS Outlook
Author: Claus Møller, Wendy Palmer & Ralph Simpfendorfer
This unique book outlines and explains the Time Manager® principles
for managing time and achieving results. It shows the reader how to develop a
simple-to-use approach that will significantly improve productivity.
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Personal Guarantee
Author: TMI
This TMI tool presents two simple but extremely effective methods
of introducing personal guarantee into any organisation and team.
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Smart Meter
Author: TMI
Smart Meter is a "multiple intelligence" indicator. It is a tool to
explore and develop your intelligence and to adopt and live the principles
described in the TMI publication Heart Work.
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A Complaint is a Gift
Author: Claus Møller and Janelle Barlow
A TMI tool to help you regain your unhappy customers' trust and to
keep your customers.
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My Life Tree
Author: Claus Møller
A different book about personal development. "My Life Tree" is
about what the individual - as a staff member or a manager - can do to achieve
continuous, positive development and growth.
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A Complaint is a Gift - Toolbox
Author: Claus Møller
A TMI tool to help you regain your unhappy customers' trust and
keep your customers.
Customer satisfaction is crucial to the
organisation's future. An important prerequisite for customer satisfaction is
effective handling of complaints.
This publication is a practical tool
for everyone with customer contact, and for those responsible for developing an
organisation's complaints policy.
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Putting People First
Author: TMI
Both a tool and an inspiration for people who want to get more out
of their lives as service providers.The book includes lessons on: How you can
improve your ability to understand customer expectations. How you can improve
the service you provide to others. How to manage difficult situations. How to
use body language.
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Heart Work
Emotional Intelligence - Improving personal and
organisational effectiveness
Author: Claus Moller in co-operation with Reuven Bar-On
Heart Work is about achieving better results for individuals, teams
and organisations. This book is about improving organisational performance. It
is based on TMI's several years of experience from working with culture change
in many different kinds of organisations in more than forty countries.
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Energy Meter
Author: TMI
3 TMI tools to measure and improve an organisation's potential for
survival and development. The "Energy Meter" is a tool box to be used in an
"Employeeship" process and as a supplement to the TMI "Employeeship"
book.
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Time Manager® – The Key to Personal Effectiveness
Author: TMI
A self-instructional course in personal planning and effectiveness,
full of illustrations, hints and ideas to get you started quickly.
It
is also a detailed user’s guide for the Time Manager® results tool.
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Be a Double Bagger
Author: TMI
Bring out the best in yourself and in others - at home and at work.
To be a double bagger, a winner, is about strengthening your self-esteem, and
encouraging that of others. It's about personal development, without which
there can be no development of the organisation. This publication is both an
inspiration and a tool which can help you become a winner.
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Employeeship
Author: Claus Møller
Success in corporate life is about mobilising the energy of all
employees to ensure the survival and growth of the company. The book
illustrates what is required of both managers and staff to develop that special
personal commitment which we at TMI call Employeeship.
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Delegation
Author: TMI
This booklet outlines the "hard" and "soft" rules, which management
and staff need to adhere to in order to make the delegation process
work.
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Teamship
Author: TMI
A TMI tool box to develop "Teamship" - team spirit and team
competence in any team in any organisation.
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Personal Quality
Author: TMI
Personal Quality is the basis of all other types of quality. TMI's
quality concept focuses on the human side of quality. The bookcontains a large
number of concrete methods and exercises to help you develop your own personal
quality and to implement a highly effective quality development
programme.
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