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TMI learning programmes cover a wide range of pertinent topics, all
aimed at realising the potential of individuals, teams and organisations. TMI
learning programmes are highly involving and interesting to everyone, because
they are all about people, about oneself.
We undertake constant
research to develop our programmes, scanning the market for recent advances,
restructuring in line with valued feedback, and introducing new programmes to
meet emerging business requirements. We select all relevant information, skim
the cream and present it in a way that everyone can understand.
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This inner-directed programme encourages individuals to assess
themselves. Armed with these insights they can move forward and work more
positively with their colleagues.
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A seminar on confident, lively, convincing, personal presentation.
Even the best ideas will be wasted unless they can be communicated with impact.
This means making sure that your messages are clear, concise and memorable. It
also means equipping yourself with the skills you need to deliver an
outstanding presentation. This programme goes far beyond the basics and
includes in-depth analysis, one-to-one coaching and a video record of your
progress.
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An effective programme about turning customer complaints into
business opportunities, to regain your unhappy customers' trust and to keep
your customers.
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In today's complex world, it can be hard to clearly see what action
needs to be taken to achieve the results you want. This Time Manager programme
shows you how to focus on the key issues that will help you reach your goal and
objectives, both at work and in your private life.
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It takes a lot of time and efforts to get excellent results out of
a new idea. This training is the perfect guide for every step undertaken in
order to get these results.
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An intensive programme to give all employees more quality
awareness. Personal Guarantee is an effective method to anticipate and prevent
mistakes and win other people’s trust. It means that the person who performs a
task guarantees its quality, has checked their own work – and is not only proud
to put their name TO it, but also ON it. Implementing Personal Guarantee
increases the quality of every detail in every activity performed in the
organisation.
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On this programme, you will learn how to become better at giving
and receiving recognition. This starts a domino effect that will give you and
the people around you a richer life.
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TMI’s quality concept is internationally recognised as a major
breakthrough in quality development. It adds a new crucial dimension to
traditional quality thinking: The Human Side of Quality. This programme is your
opportunity to learn about personal quality and how to develop it.
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This learning programme features methods and techniques that will
improve your communication skills and understanding for the benefit of yourself
and your organisation.
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A practical programme for people who want to learn how to become
better service providers and create strong bonds with customers. You will also
learn how to improve your ability to understand customer expectations, how to
use body language and how to manage “difficult” customer situations.
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Employeeship is that special culture where management and staff
share the responsibility for success and failure – and join efforts to achieve
the best results.
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Lots of good advice, useful techniques and inspiration to help you
reduce stress and make it easier to produce quality results in all areas of
your life.
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How to develop the special kind of quality performed in a team,
which is crucial to the total quality of the organisation. You will get
practical tools to monitor and develop the quality of a team’s total
performance as well as the quality climate of teams.
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This programme outlines the "hard" and "soft" rules, which
management and staff need to adhere to in order to make the delegation process
work.
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This programme is about how to succeed as a team and achieve more
by working together. How to develop a team spirit and team competence in any
team in any organisation.
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Emotional Intelligence (EQ) can be developed for the benefit of
yourself, your team and your organisation. Heart Work is about achieving better
results for individuals, teams and organisations.
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