A TMI tool to anticipate and prevent mistakes, and win other people's trust.

Organisations can make enormous profits by reducing or eliminating errors. One way to avoid errors is to introduce quality control at various levels in the organisation.

Quality control may take many different forms, ranging from complicated and expensive electronic systems to the individual checking their own work. The sooner the errors are discovered, the lower the cost for the organisation. Once an error has reached a customer, it can become extremely expensive for the organisation. Of course, the best thing for an organisation to do is to avoid errors in the first place by preventing them from occurring.

Personal Guarantee is a TMI principle which can be easily, quickly and profitably introduced into any department or organisation.

Personal Guarantee means that the person who performs a task guarantees its quality. This person has checked their own work and is not only proud to put their name to it but also on it in the form of a "Personal Guarantee certificate".

Personal Guarantee is both an attitude to quality and a number of methods to anticipate and prevent errors.

The object of implementing Personal Guarantee is to improve the quality of every single detail in every action performed by every employee in the organisation.

"Personal Guarantee" does not replace other recognised methods of quality control - but offers a valuable supplement.

Introducing the concept of "Personal Guarantee" into an organisation is a means to commit everyone to the quality process. Everybody immediately understands the meaning of "Personal Guarantee" - as soon as the principle has been explained to them. Similarly, most people can easily understand the advantage to themselves and their organisation of doing quality work and putting their names on their own work.

Therefore, introducing Personal Guarantee into an organisation may pave the way for a total quality programme.Introducing Personal Guarantee may also contribute towards improving a quality process that has already been initiated.

This TMI tool contains two quite simple, but extremely effective methods of introducing Personal Guarantee:

• Personal check

• Personal Guarantee certificate

If everyone is using these two methods together, making them a natural part of their behaviour, they have progressed very far towards anticipating and preventing errors, thus winning other people's trust.

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