Until today, most of the interest in quality has been directed towards the technical aspects of products and services. The new quality awareness enlarges this to embrace the human aspect: the quality of the individual person's effort.

The book deals with 5 kinds of quality:

1. Personal quality
2. Departmental quality
3. Product quality
4. Service quality
5. Company quality

The main message of the book is this: Personal quality is the basis of all other types of quality.

The concept is heralded as "Nothing less than a breakthrough within quality development" by the British Department of Trade and Industry and the European Organisation for Quality.

For a company to produce high quality products and satisfy customer demands it is primarily a question of inspiring the people who produce the goods and services to do their best.

The TMI quality concept does not replace traditional ideas about quality, but contributes to making the quality process more effective by adding the human dimension.

The book deals with all aspects of personal quality: The two types of quality standards - the ideal quality standard and the quality standard of your performance right now. What factors influence these standards? How can you close the gap between them?

There are also a large number of concrete methods, checklists and exercises to help you develop your own personal quality. Plus ideas and suggestions as to how you, in your role of "educator", can help young people develop their own levels of quality.

The book also contains a detailed description of departmental quality, including tools to measure and develop the quality of a department.

Finally the book provides a method for speedy and easy implementation of a highly effective quality development programme.

Available in Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Mexican, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish.

Order your TMI books directly over the Internet. Visit our Time Manager Internet shop at www.timemanager.com - Select your country or language area, the country nearest to you or our international shop to view our complete range of books, tools, tests, and accessories.