A TMI tool box to develop top quality in all teams and ensure the success of the organisation.

"Reaching for the Stars" is a different book about quality. It is about the special kind of quality performed in a team, which is crucial to the total quality of the organisation. The book is a source of inspiration and provides the manager and members of a team with practical help for developing team quality and thus contributing to the success of the organisation and the team.

The word "team" is used for any kind of department, working unit, project group or team in both the private and the public sector.

Team quality is one of the five kinds of quality: Personal quality, team quality, product quality, service quality and company quality.

Each of the five kinds of quality has two dimensions: A hard (concrete, technical) dimension and a soft (human, emotional) dimension.

The importance of team quality to the success of the organisation is explained and the main elements of quality development are described:

1. Definition of the team's IP-level (the Ideal level of Performance).

2. Measurement of the team's AP-level (the Actual level of Performance).

3. Quality development (bridging the gap between IP and AP).

In this book, TMI launches two new concepts for describing, measuring, developing and maintaining team quality: Quality areas and quality factors.

The tool part of the book contains:
Star quality: A tool to monitor and develop the quality of a team's total performance, so it can keep meeting demands and expectations for "3-star top quality".
Quality climate: A tool to monitor and develop the relations, the culture or the "climate" in the team so that it can keep meeting the team members' demands and expectations for a top quality workplace.

The tools are supplemented by checklists and useful know-how:

• "Organisational telephone culture"

• "Examples of quality areas and factors"

• "Quality areas and key areas"

Plus a personal test:

• "You as a team member"