TMI Quality programmes develop both the hard and the soft aspects of all five kinds of quality.

The programmes offer concrete methods to develop the human side of quality, i.e. areas where the quality level is determined by the attitude and behaviour of the people, make the quality concept acceptable and easy to understand for everybody in the organisation, point out the individual employee's advantages from producing high quality, involve all employees in the quality process with both their hearts and their minds, make quality development a natural and integral part of the day-to-day life and the future of the organisation.

Quality for everyone
TMI quality programmes are relevant to everyone:

Top management can obtain help to develop total company quality, product and service quality and to inspire team leaders in their work of monitoring and developing team quality. Tools are available to compare performance and quality climate in all the teams of the organisation.

Team leaders can get inspiration and concrete tools to map out and fulfil demands placed on the team and to commit everybody to the quality process and improve the quality climate in the team.

All employees can find inspiration and help to understand their own role in the quality process and develop personal quality and thus contribute to team quality and the quality of their own lives.

The TMI quality approach has gained international recognition and has been described by both the British Department of Trade and Industry, The European Organisation for Quality (EOQ) and the European Foundation for Quality Management (EFQM) as a unique and important contribution to quality development globally.