Both a tool and a source of inspiration for people who would like to get more out of their lives as service-providers.

The book gives advice in how to perceive and meet customer expectations, how to handle stressful situations, how to interpret other people's body language and how to use one's own body language to achieve harmony and a great deal more.

The book teaches you what it takes to provide good professional service and feel good about yourself and the people around you, both at home and at work.

Available in Czech, Danish, Dutch, English, Finnish, French, German, Greek, Italian, Norwegian, Polish, Russian, Spanish, Swedish, Turkish.

Order your TMI books directly over the Internet. Visit our Time Manager Internet shop at www.timemanager.com - Select your country or language area, the country nearest to you or our international shop to view our complete range of books, tools, tests, and accessories.